Thank you for shopping at Blinging Bliss. We want to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from our online ecommerce store based in Queensland Australia. Please read this policy carefully before making a purchase.
Eligibility for Refunds:
1.1 Blinging Bliss accepts refund requests for the following reasons:
a) Defective or damaged products received.
b) Incorrect items delivered.
c) Products that do not match their description on our website.
1.2 Blinging Bliss reserves the right to refuse a refund if the request does not meet the eligibility criteria mentioned above.
Timeframe for Refund Requests:
2.1 Refund requests must be made within 30 days from the date of product delivery.
2.2 After the 30-day period, Blinging Bliss reserves the right to deny refund requests.
Return Process:
3.1 To initiate a refund request, please contact our customer support team at info@blingingbliss.com.au with the following information:
a) Order number.
b) Reason for the refund request.
c) Supporting evidence, such as clear photographs showcasing the issue (for damaged or defective products).
3.2 Our customer support team will assess your request and provide you with further instructions.
3.3 If your refund request is approved, we will provide you with a return address for the product.
3.4 Please ensure that the returned product is in its original packaging and in the same condition as when you received it.
3.5 Customers are responsible for covering the shipping costs associated with returning the product, unless otherwise agreed upon with our customer support team.
Refund Process:
4.1 Once we receive the returned product and confirm its eligibility for a refund, we will process your refund within 5 business days.
4.2 Refunds will be issued in the original form of payment used during the purchase.
4.3 If the original payment method is no longer available, we will coordinate with you to arrange an alternative method for the refund.
Non-Refundable Items:
5.1 The following items are non-refundable unless they are defective or damaged upon delivery:
a) Gift cards and promotional vouchers.
b) Products that have been used, opened, or tampered with.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@blingingbliss.com.au We are here to assist you and address any issues you may have.
Please note that this refund policy is subject to change without prior notice. It is recommended to review our refund policy each time you make a purchase from Blinging Bliss.
Last updated: 19 May 2023